Frequently Asked Questions

Canceling an Order

Can I cancel an order?

Orders cannot be canceled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. If you have received an email about a recurring order, the warehouse is in the process of picking and packing the order for shipment.

Credit card transactions

Are credit card transactions on brlsports.com safe?

Absolutely! In fact, it is statistically safer to use your credit card over the Internet than in a restaurant or department store. brlsport.com servers use Secure Sockets Layer (SSL), an encryption technology that works with all browsers, so that only brlsports.com can read a customer’s personal information.

Why would my card be declined if there are sufficient funds in my account?

In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your BRL Sports account differs from the billing address on your bank’s records, you could be declined. Please verify that your account information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.

Secure Ordering

Your payment information and security is our top priority here at Biomedical Research Laboratories, LLC.

The Authorize.Net Payment Gateway – manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram ). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

Accept Credit Cards

 

Security Scanning

McAfee Secure™ web sites are certified as providing the highest level of protection for their shoppers. We are tested and certified quarterly to pass the FBI/SANS Internet Security Test by McAfee Secure™. EPO-BOOST web site security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, Federal Express and Discover.

SSL Encryption Technology

BRL Sports guarantees 100% secure ordering for all of our customers. To protect you and your personal account information, our store manager, 3DCart, employs SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer in an encrypted code.

Fraud Protection

You are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges. You won’t need that protection at BRL Sports but it’s good to know you have it when you are shopping anywhere online. BRL Sports also pledges to use the best and most accepted methods and technologies to insure your personal information is safe and secure.

Payment options

What are my payment options?

We accept Visa, Mastercard, FEDEX and Discover credit cards.

Product availability

Why would an item be out of stock when it still appears on your site?

Because of some unforeseen increased demand, BRL Sports may sell out of any product at any time. BRL Sports will do everything within our power to always have product in our warehouse.

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