FAQs

We welcome all questions, comments and concerns. If you don't see the answer to your questions here, please check the FAQs sections at the bottom of our product pages, contact us by phone or email, or use the live chat feature on this website.

The information included in our FAQs applies to purchases made directly through brlsports.com. Refund requests for purchases made elsewhere must be directed to the appropriate retailer.

Ordering

Q. What are my payment options?

A. At BRL Sports, we are confident in our products and committed to providing our customers with the most advanced nutritional sports supplements on the market. We want you to be 100% happy with the products you buy from us. That's why your first order from brlsports.com is backed by our 100% Money-Back Guarantee*:

If BRL Sports products aren't the best you've ever tried, simply return your first order within 90 days for a prompt and courteous 100% refund of your full purchase price (minus shipping), even if you’ve used the entire container. No questions asked.

Returns & Cancellations

What is your return policy?

A. At BRL Sports, we are confident in our products and committed to providing our customers with the most advanced nutritional sports supplements on the market. We want you to be 100% happy with the products you buy from us. That's why your first order from brlsports.com is backed by our 100% Money-Back Guarantee*:

If BRL Sports products aren't the best you've ever tried, simply return your first order within 90 days for a prompt and courteous 100% refund of your full purchase price (minus shipping), even if you’ve used the entire container. No questions asked.
 

Shipping

Q. How quickly will my order be delivered?
A. We process and ship orders within one business day. Delivery time is typically 3-5 days within the U.S. and 7-14 days internationally. For complete shipping information. please see our Shipping page.

    Q. My order was damaged during shipping. What should I do?
    A. Please email us to report an item that arrived damaged. When an item is damaged during shipping, please keep all shipping materials for inspection by the shipping agent.

    Subscribe & Save Program

    Q. How does the Subscribe & Save program work?
    A. Our Subscribe & Save Program offers you deep discounts on our products and free shipping on many of them. Simply select a Subscribe & Save option when placing your order, and your supplements will be automatically shipped according to the schedule you select. Thereafter, you will continue to receive a fresh supply according to the delivery schedule you selected for as long as you stay a member of our Subscribe & Save program.

    The card you provide when you order your first bottle will be automatically charged the discounted price on future orders. You may cancel your subscription any time, no questions asked. (Orders already in process cannot be cancelled so be sure to cancel at least 3 days in advance of your next scheduled ship date.)

    Q. How do I canceI Subscribe & Save orders?
    A. Unless you contact our customer care department by email, or call 1-800-780-4331 to cancel scheduled Subscribe & Save orders, product will be shipped to you as scheduled and you will continue to be billed at the recurring order price. 

    Your request for cancellation, whether by phone or email, will be processed immediately during our regular customer care hours, Mon-Fri 9:00 am to 5:00 pm EST. However, you will be responsible for any charges, billing or shipments that have already been processed, shipped to you or that have been delivered at the time of your cancellation.

    If you wish to cancel outside of our customer care hours, you may submit a request to cancel by email. All cancellation requests, whether by phone or email, will receive an RMA number and a confirmation email. Please keep this number for your records. Any future discrepancies resulting from not having a RMA number will be resolved at the discretion of the company.

     

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